I just got back from the National Retail Federation’s Annual Convention & Expo, also known as “Retail’s Big Show,” where I walked the floor, sat in on key panels, talked with industry experts and influencers, and did my best to sift through the b.s. so I could report back to you all on the things you need to care about.
My report in a nutshell: Retail tech is going nuts — but in a good way for our industry.
The freedom to innovate, adapt and own your space is now in reach.
Usually, NRF is where all the large tech companies flex their muscle, show off their new widgets and court the big-box chains. Most of this stuff is built for the big gorillas, not for independents like us who actually need to make every dollar and every decision count. This year saw a dramatic shift, however, with a focus on actionable tech, affordability and enhancing the brick-and-mortar experience. The best part: All this tech is now accessible for your store, whether you have just one location or a handful scattered around a region.
Here are some of my big NRF 2025 takeaways, and how they can help your business.
The AI Wave: Should You Care?
Short answer: Yes. Artificial intelligence is no longer some speculative, futuristic sci-fi thing. It’s happening now, and it’s already making life easier for retailers who know how to take advantage of what it offers. At its best, AI is like having a top-tier reconnaissance team give you intel before heading into battle. The biggest brands use it to predict customer behavior, fine-tune pricing and streamline inventory — but you don’t need a massive budget to use it.
Imagine this: AI-powered recommendations helping customers find exactly what they want, automated inventory tracking that keeps you stocked on bestsellers, and smart pricing that adjusts to demand without you having to lift a finger. And let’s not forget AI chatbots answering basic customer questions so your staff can focus on the conversations that make sales.
It’s real, it’s happening, it’s accessible and it’s affordable. The main challenge is simply that the topic can seem overwhelming to smaller operations, but I implore you to dip your toe into the topic and explore the potential upsides for your business. Don’t forget: The internet was overwhelming at first, and now look at us!
The Frictionless Shopping Movement
Nobody likes waiting, not in a line and not online. Today’s customers expect a smooth, seamless shopping experience. If you make them jump through hoops, they’re gone. Think of your checkout process like an extraction mission: Get them in, get them out, no wasted time.
Make sure your store accepts every payment method under the sun: Apple Pay, Google Pay, Venmo — whatever your customers want. If you sell online, your checkout should be fast. If it takes more than a minute, they may bounce. And don’t dismiss self-checkout. I know that sounds odd for an adult store, but some customers want the option of paying without interacting. Consider giving them that choice. You might just see sales go up.
Why Personalization Wins Every Time
This is where you can destroy the big chains. Personalization is everything in this business. Customers want to feel understood, and no big-box store will ever replicate the hands-on, tailored experience that a specialty adult retailer can offer. The latest tech can help you guarantee that personal touch.
Imagine sending customers recommendations based on what they’ve bought instead of blasting them with random retail promotions. Rather than just pitching “Spend $100, get $10 off,” set up a loyalty program that rewards them for their shopping habits. Retail tech can help you create tailored product suggestions so that your customers feel like they’re getting exactly what they need, before they even ask. The big stores are using tech to try and fake the kinds of customer relationships you already have. The tech just helps you amplify that advantage.
Dynamic Pricing: What’s the Play?
Retail can be as unpredictable as a battlefield. If you’re not adjusting to changing conditions, you’ll inevitably lose ground. Dynamic pricing may sound complicated, but it really just boils down to being smart about pricing.
Instead of slashing prices across the board, use retail tech to strategically mark down items that need to move. If you’re running a big sale, make sure your discounts actually work for your margins, rather than cutting too deep. If you’ve got VIP customers, reward them with special pricing that makes them feel valued. You don’t have to change prices every hour like Amazon, but you can and should use data to price more effectively. The best part? You don’t need an advanced degree in data analytics, since many platforms, some powered by AI, will do the heavy lifting for you.
Digital shelf displays are changing the game in this area, as they allow you to update prices on the fly, test promotions in real time and avoid outdated paper tags that cause confusion or lost margins. They’re killer for real-time inventory tracking and planogram compliance as well. Both their pricing and operational complexities have eased up, making them both feasible and reasonable.
Loss Prevention and AI Video: Keeping an Eye on More Than Just Theft
Another major trend this year? AI-driven video analytics. This isn’t just about catching shoplifters — it’s about optimizing your entire store experience.
Conversion counts, shopper tracking and theft prevention are all getting a major upgrade with AI video. Smart cameras now track foot traffic, analyze customer movements, monitor staff productivity and even alert staff when they spot suspicious behavior. The best part? The same system that helps prevent shrink can also help you fine-tune your store layout based on where customers spend the most time. Data-driven merchandising isn’t just for the big guys anymore.
Social Commerce: More Than Just Posting Pics
Social media isn’t just for marketing anymore — it’s a full-blown sales channel. If you’re not selling directly through Instagram, TikTok and Facebook, you’re leaving money on the table. People aren’t just scrolling for fun anymore; they’re shopping.
The trick is creating content that sells without feeling like an ad. Customers trust real people over faceless brands, so leverage influencers, share engaging content and make sure buying from you is as easy as tapping a screen. If someone sees a product they like on your page, they shouldn’t have to hunt for it — it should be right there for them to buy. The tech to facilitate this isn’t in the future, it’s now, just like that sale.
Whether you build your own strategy or lean on outside experts, the tools are there for you as an independent retailer. If you need help, the right partners can bring tech solutions that actually work for you — without the complexity. The freedom to innovate, adapt and own your space is now in reach. Are you ready to take it?
Sean Quinn is the CEO of All Point Retail, a retail technology company that provides managed commerce solutions for businesses. He is a true veteran, both literally and figuratively. Bolstered by years of military experience in a variety of positions and commands, his strategic intelligence background laid the foundation for his passion for business intelligence through technology — especially in the retail arena.
