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Articles by Mia Zhu

opinion

Preventing ‘Friendly’ Credit Card Fraud

Friendly fraud has been on the rise, costing merchants billions of dollars a year in losses, and may account for nearly half of all chargebacks. I laugh at the term “friendly fraud” because there’s absolutely nothing friendly about it.

Mia Zhu ·
opinion

Don’t Fight Chargebacks, Stop Them in Their Tracks

You open your business. You build the best product you can and get some amazing partners. You pick the first merchant processor that pops up on a web search with a good rate. Your sales are rocking. Years later you get hit with chargebacks because a shady client managed to push through dozens of bogus charges. That’s when it matters most which payment processor you chose.

Mia Zhu ·