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Articles by Jerry Brigham

opinion

Customer Service 101: How to Communicate Effectively, Professionally

Treat people how you want to be treated and be kind — no matter what. These are the two most basic rules of good customer service, but there’s so much more to read between the lines. There are quite a few nuances that expand on these concepts and can help us understand how best to handle one of the most important parts of our business: customers.

Jerry Brigham ·