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Articles by James Anderson

opinion

Support Essentials

Have you tried turning it off and on again? No one phrase has ever been the pure characterization of tech support as this one. Just hearing these words from the other end of the line, when attempting to work with the technician in order to solve your current crisis, can cause blood to instantly boil. Of course you’ve done that, along with several other basic troubleshooting steps, this isn’t your first rodeo after all.

James Anderson ·